The 1st December marks the launch of a new 24/7 mental health text support service supporting anyone living in Shropshire, Telford and Wrekin (STW).
People of all ages can text ‘STW’ to 85258 free of charge to receive support for their mental health at any time of the day or night.
The new text service offers an additional way for individuals having problems with their mental health to seek and receive help. It is delivered by Shout on behalf of Midlands Partnership University NHS Foundation Trust (MPFT) who are commissioned by NHS Shropshire, Telford and Wrekin (ICB).
It follows the successful rollout of NHS 111’s mental health option (option 2) and supports the national transformation of NHS mental health care – with a commitment to delivering services that are accessible, responsive and tailored to individual needs.
Benefits to patients
- Easy access – You don’t need to speak on the phone or wait for an appointment. You can simply text when you’re in need of mental health support – anytime, anywhere.
- 24/7 support – The service is available day and night, so you can reach out when you need help the most, including evenings, weekends and holidays.
- Mental health-focused – The service is tailored to people facing mental health difficulties, ensuring that the support you receive is appropriate, understanding, and compassionate.
- Discreet and private – Ideal for those who may feel anxious talking on the phone or who need support in a private or public place without drawing attention.
- Inclusive and equitable – Offers support to people across STW, helping to reduce inequalities in accessing mental health care.
- Integrated with other services – If needed, text responders can help you signpost to local services like NHS 111, crisis teams, or other community-based mental health support.
Cathy Riley, Managing Director of MPFT’s Shropshire, Telford and Wrekin Care Group said:
“We are committed to enabling people of all ages to access mental health support when they need it, in a way that’s most comfortable and convenient for them, and this new text service offers an additional way to get help.
