Current - Vacancies

Job description

Job responsibilities

The successful candidates will need to be passionate about delivering cancer care services within a primary care setting, improving uptake of cancer screening and acting as a first point of contact for cancer patients and feel comfortable discussing emotional and difficult conversations daily in both a telephone and face-to-face capacity.

They will be caring, dedicated and have excellent communication skills with the key ability to listen to the patients needs. Excellent written and verbal communication skills are required, with strong organisational and time management skills.

Job description and responsibilities:

• The post holder will ensure all cancer patients receive the appropriate information, onward referrals and support as needed to ensure requirements of the DES for Early Cancer Diagnosis in Primary care setting are met as required by the NHS Long Term Plan
• Be a key point of contact for newly diagnosed cancer patients.
• Be a key point of contact for patients who have been referred via the suspected cancer referral pathway from primary care into secondary care.
• Be a key point of contact for patients by letter, telephone or face-to-face appointments to ensure the relevant supporting information, including the importance of their attendance at hospital appointments.
• Will manage a patients needs appropriately, documenting all consultations within the patients medical notes with appropriate systems.
• Work with patients, families, and carers to provide support and care and manage their needs.
• Contact, organise and complete the cancer care review for all patients with a new diagnosis offering a GP appointment where appropriate.
• Complete a Cancer care review with patients via telephone consultation or face-to- face, recording an accurate and concise consultation within the patients notes using EMIS.
• Make appropriate referrals from the completed Cancer care review recording within the patient notes and comply with relevant data privacy and consent.
• Liaise with appropriate GPs and professionals when appropriate to maximise a patients needs, including identifying patients to the Gold Standard Framework (GSF) list, Flagging a patient with Out of Hours support. To discuss benefits and allowances, assisting in ensuring Respect forms are in place.
• Encourage and assist people to self-manage their health and well-being and increase their levels of knowledge, skills, and confidence in managing their health linking with other personalized care roles across the PCN Network.
• Build effective relationships with practice staff, local system partners such as the Hospice Outreach team, District Nurses, Public health and Cancer Alliances
• Ability to work within a team and independently.
• Gather information and data when requested to prepare reports and documents as requested by PCN leads.
• Undertake data analysis to support the increase of cancer screening prevalence throughout the PCN.
• Create, distribute & maintain health promotion material and patient information within practices.

Person Specification

Aptitude & Personal Qualities

Essential

• Professional attitude and assertive approach
• Committed to development
• Conscientious, hardworking and self- motivated to work with minimal supervision
• Creative and tenacious in finding solutions to difficult problems
• Ability to work with information, clinicians, social workers and managers
• Honest and reliable
• Enthusiastic
• Sensitive to patients needs

Experience

Essential

• Minimum of 2 years experience of working with healthcare professionals and or previous experience in the NHS or social care or relevant field (desirable)
• Experience in use of databases
• Experience of administrative duties
• Able to demonstrate a clear understanding of working with confidential information and an understanding of service user confidentiality
• Working in a multi-disciplinary setting where influence and negotiation is required
• Knowledge/familiarity with medical terminology
• Working in a busy and demanding environment whilst delivering in a timely manner

Desirable

• Knowledge of social services structures
• Training in continuing care criteria
• Understanding of health and social care processes

Skills & Abilities

Essential

• Proven record of excellent written and verbal communication skills and interpersonal skills
• Evidence of excellent knowledge of Microsoft Office
• Able to deal with service users sensitively
• Able to work as part of a team
• Able to prioritise and manage own workload
• Excellent motivational and influencing skills
• Excellent negotiating skills
• Car user (to travel between more than one GP practice)
• Excellent interpersonal skills
• Ability to analyse and interpret information and present results in a clear and concise manner
• Excellent organisational and administration skills
• Experience providing advice/signposting to users

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Our Health Partnership

Address

1st Floor

1856 Pershore Road

Birmingham

B30 3AS

Employer’s website

https://ourhealthpartnership.com/ (Opens in a new tab)